Desirée García

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Education

The University of Notre Dame

B.A., Psychology

McNair Scholar; Assistant Editor for the Journal of Undergraduate Research; Research Assistant for the Cognition & Emotion Lab; Graphic Designer for The Observer.

The George Washington University

Doctoral-level coursework in Clinical Psychology program

Research and Teaching Assistant for Psychology Department; Student Clinician for Meltzer Psychological Services Center.

Core skills

User experience

  • Information architecture
  • Interaction design
  • UI design
  • Heuristic evaluation
  • Content analysis
  • Usability testing
  • User interviewing

Software

  • Sketch
  • Adobe Illustrator
  • Adobe Photoshop
  • Adobe Experience Design
  • Keynote
  • OmniGraffle
  • InVision

Deliverables

  • Wireframes
  • Journey maps
  • Affinity diagrams
  • Flow charts
  • Mid-fidelity mockups
  • Low to high-fidelity prototyping

Process

  • Agile scrum
  • Design thinking workshop facilitation

Languages

  • Se habla español
  • Proficient HTML/CSS
  • Elementary JavaScript

Product Designer and Design Lead,
Watson Conversation

IBM

2016-Current

Working with experienced designers, product managers, and developers to build high-volume browser application for building, training, and scaling chatbots. Producing low to mid-fidelity design assets to facilitate alignment on requirements and scope with product, engineering, and R&D stakeholders. Testing designs with customers; iterating on designs according to broader strategic design research findings.

UX Designer and Design Lead, Watson Platform

IBM

May 2015 - December 2016

Led peer and junior designers, owned work on teams of engineers, product managers, and scientists to create interactive demos of machine learning and natural language processing technologies. Led design workshops to facilitate alignment, roadmapping, and market strategy. Alone, produced strategic, visionary work of an end-to-end Watson platform developer experience for VP-level stakeholders across multiple IBM business units.

Senior UX Strategist

Agency CHIEF

January 2015 - May 2015

Designed high-volume, robust, accessible, and scalable websites for government and policy groups. Specialized in information architecture and content modeling for web properties that were being migrated to a modern CMS for the first time. Trained two junior UX designers.

UX Designer

Consumer Financial Protection Bureau (contractor of Rock Creek Strategic Marketing)

2012-2015

Worked with government and policy stakeholders to design tools aimed at consumers looking to buy a home, families wanting to finance a college education, and citizens wanting to work with government data. Collaborated closely with local and remote developers to implement wireframes. Implemented higher- fidelity work in HTML/CSS.

Technology and Web Associate

American Immigration Lawyers Association

2011-2012

Provided enterprise-level Windows tech support for national non-profit and association members. Managed multiple Wordpress properties using standards-compliant HTML/CSS/JS, and Google Analytics.

Genius

Apple, Inc.

2009-2010

Helped provide the best technical support and repairs in the consumer electronics industry. Handled difficult situations with uncanny poise in a fast-paced, dynamic environment. Completed Apple Service Training and received Apple Certified Macintosh Technician certification.

Student Web Developer

The University of Notre Dame

2006-2008

Turned PSD's into standards-compliant HTML/CSS/JS for what was then known as The Notre Dame Web Group. Did the same thing for The Career Center and assorted other entities on campus. This job required someone who already had web design and development experience.

Staff Graphics Associate

The Observer

2004-2005

Laid out pages in Quark for the daily University student newspaper. Did the horoscope, the football helmets, and wrote the occasional column.

Side Gigs

A List Apart

Assistant Editor

2017 - Present

Latinitas

Career mentor

2015 - Present

AIGA Creative Space

Instructor

2016

Design for America

Mentor

2015 - 2016

UXPA

Proposal reviewer, DC Chapter

2015

UX Dinner Meetup

Organizer

2014

Codecademy

DC Meetup Founder and Organizer

2012

Talks and presentations

O'Reilly Design Conference

2017

Bots may solve some of our problems, here's how they'll put us on the hook for others

O'Reilly Design Conference

2017

Panel: Diversity in Tech

Society for User-Centered Design

2016

Product principles for AI: From user experience to user relationships

Society for User-Centered Design

2016

Panel: Artificial Intelligence

L@tinos in Tech @SWSX

2015

Panel: Women in Tech

Design for Action Conference

2014

Designing effective consumer disclosures

Education

The University of Notre Dame

B.A., Psychology

McNair Scholar; Assistant Editor for the Journal of Undergraduate Research; Research Assistant for the Cognition & Emotion Lab; Graphic Designer for The Observer.

The George Washington University

Doctoral-level coursework in Clinical Psychology program

Research and Teaching Assistant for Psychology Department; Student Clinician for Meltzer Psychological Services Center.

Product Designer, Watson Conversation

IBM

2016-Current

Working with experienced designers, product managers, and developers to build high-volume web-app for building, training, and scaling chatbots. Producing low to mid-fidelity design assets to faciliate alignment on requirements and scope with product, engineering, and R&D stakeholders. Testing designs with customers; iterating on designs according to broader strategic design research findings.

Design Lead, Watson Platform

IBM

May 2015 - December 2016

Led peer and junior designers, owned work on teams of engineers, product managers, and scientists to create interactive demos of machine learning and natural language processing technologies. Alone, produced strategic, visionary work of an end-to-end Watson platform developer experience for VP-level stakeholders across multiple IBM business units.

Senior UX Strategist

Agency CHIEF

January 2015 - May 2015

Designed high-volume, robust, accessible, and scalable websites for government and policy groups. Specialized in information architecture and content modeling for web properties that were being migrated to a modern CMS for the first time. Trained two junior UX designers.

UX Designer

Consumer Financial Protection Bureau (contractor of Rock Creek Strategic Marketing)

2012-2015

Worked with government and policy stakeholders to design tools aimed at consumers looking to buy a home, families wanting to finance a college education, and citizens wanting to work with government data. Collaborated closely with local and remote developers to implement wireframes. Implemented higher- fidelity work in HTML/CSS.

Technology and Web Associate

American Immigration Lawyers Association

2011-2012

Provided enterprise-level Windows tech support for national non-profit and association members. Managed multiple Wordpress properties using standards-compliant HTML/CSS/JS, and Google Analytics.

Genius

Apple, Inc.

2009-2010

Helped provide the best technical support and repairs in the consumer electronics industry. Handled difficult situations with uncanny poise in a fast-paced, dynamic environment. Completed Apple Service Training and received Apple Certified Macintosh Technician certification.

Side Gigs

A List Apart

Assistant Editor

2017 - Present

Latinitas

Career mentor

2015 - Present

Design for America

Mentor

2015 - 2016

UXPA

Proposal reviewer, DC Chapter

2015 - Present

UX Dinner Meetup

Organizer

2014

Codecademy

DC Meetup Founder and Organizer

2012